Shipping policy

Shipping Policy

Thank you for shopping at Bellvora. We are dedicated to delivering your order accurately, safely, and in a timely manner.

Please review our shipping policy below to understand how your order is processed and shipped.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

We offer various shipping methods depending on your location. Shipping charges for your order will be calculated and displayed at checkout.

Destination Estimated Delivery Time Shipping Cost
United Kingdom 3 - 7 Business Days Free / [Insert Price, e.g., £3.99]
International Shipping 7 - 15 Business Days Calculated at Checkout

Please Note: Delivery delays can occasionally occur due to customs clearance, holiday peak seasons, or extreme weather conditions.

3. Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).

  • The tracking number will become active within 24-48 hours. You can track your package directly through the link provided in the email or on our website's tracking page.

4. Customs, Duties, and Taxes

  • Bellvora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

  • If a package is returned to us due to unpaid customs duties or refusal to accept the delivery, the customer will be responsible for the original shipping costs and any return fees incurred.

5. Damages and Lost Packages

  • Bellvora is liable for any products damaged or lost during transit. If you received your order damaged, please contact our support team within 7 days of delivery.

  • Please save all packaging materials and damaged goods, and take clear photos to help us file a claim with the carrier.

6. Incorrect Address & Undeliverable Packages

  • Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer.

  • If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for the reshipping costs.

Contact Information

If you have any questions about our Shipping Policy, please do not hesitate to contact our customer support team:

  • Trade Name: Bellvora

  • Phone Number: +44 1794 541254

  • Email: contactus@bellvorab.shop

  • Physical Address: MERCER WAY STORES LIMITED, 14-20 Mercer Way, Romsey SO51 7QH, United Kingdom